Tag Archives: Preowned Jaguar

Pre-Purchase Inspections: What You Need To Know

Jalopnik is one of my favorite websites for car-related news; I especially enjoy their car buying articles.  Being a huge car nerd, however, I always find myself wanting to add on to their articles.

Last Friday, Jalopnik posted an article titled: “What Do I Do If An Inspection Reveals Issues On a Used Car?”  The article itself is very short, but it also covers two other important subjects, namely, if aftermarket modifications will void a warranty and if a dealer can locate a specific vehicle they don’t currently have in stock.

Let’s start with pre-purchase inspections (PPIs). 

Any dealer who gives their customers pushback on having a PPI performed probably isn’t a dealer you want to work with.  Buying a car is a big investment and you should feel comfortable with the vehicle you are considering. That said, there are some important factors you might want to consider.

If you are looking at a four-five year old BMW at an independent dealer, you’re first thought might be to have a BMW dealership perform and inspection.  And why not? They would know BMWs better than anyone, right? While it might seem that way, it’s not always the case.

New car dealers mainly work on in-warranty vehicles–ones that are less than four years old.  And since manufacturers typically do major overhauls to their vehicles every four-ish years, the mechanics at a new car dealer probably aren’t seeing as many of the older models come through their bays.  It’s not that they can’t do the job, but like any craft, the longer you go without practicing, the less proficient you are going to be.

And since diagnosing an issue with a vehicle already showing symptoms of something wrong isn’t as simple as plugging it into a code reader and getting a “replace X part.”  Rather, the diagnostic equipment tells you which sensors have detected some sort of fault or anomaly, leaving it up to the mechanic to narrow down what the issue most likely is.  Mechanics who focus on multiple versions of the same vehicle have the experience to narrow down a problem much more efficiently.

Another issue you should consider is the potential for a biased report if the company performing the inspection also sells the same car which they are inspecting.  This one is a little more self-explanatory, but still worth discussing. While, yes, a BMW dealership is going to have all of the available tools to perform an inspection, it’s hard not to think that if you are at their shop inspecting a vehicle which they also have, they are probably inclined to seize the opportunity to make a sale–something easy to do since they already know you trust them enough to inspect a car.

Who should I have perform a PPI?

For me, this answer is simple: find a specialty shop.  Plenty of certified master technicians eventually go on to open their own service centers specializing in the cars they know and love, and because of this there are specialist for even the most niche vehicles.  Places like this aren’t there to flip you into one of their cars. But, most importantly, they typically know the vehicle you want inspected better than most, because they deal with similar models all day long, and know what components typically begin to fail and around what time, so they know exactly what to check for, giving you a much more thorough evaluation.

Thanks for reading this.  Next week, I’ll dive deeper into the other two parts of this article.

 

Are Extended Warranties Worth The Money?

Are extended warranties worth the money?

I’ve spoken about this before but feel it’s something you can never have too much information on.  It’s a pretty safe assumption that we all know at least one person who “knows” warranties are just a scam dealerships use to get more money.  That same person is also the person who can confidently fix any issue that arise in a vehicle.  I thought like that for a long time. But that was also a long time ago, when cars were simple.  Also, the money I “saved” by doing the work myself was washed away by the time I spent and messes I made, so… yea.  To best understand why warranties are a good idea it’s important to understand modern cars.

What Has Changed?

Nowadays, the sheer multitude of advances in safety, emissions, power, and overall efficiency have made all modern cars extremely complex.  Sure, it’s no secret that European vehicles are more expensive to service–not that they are inherently more prone to issues–but because they are the cars pushing the boundaries of what’s possible in a road going vehicle.  Whether it’s the uncompromising blend of comfort, amenities, and mind-blowing off-road capabilities of a Range Rover or the also-uncompromising luxury, safety, and neck-destroying performance of an Audi S6, European vehicles have a clear goal: to do as many thing as perfectly as possible.

This trend is something we see across the entire spectrum of manufacturers.  Even the Japanese marques of absolute reliability like the Toyota Camry and Honda Accord are now loaded with safety, performance, and efficiency features, and while they are still built incredibly well, they’ll never be as indestructible as their older siblings from the ‘80s and ‘90s.  And the reason for the decline in lifespan is not due to less stringent quality standards.  They just have so much more  going on inside and behind the scenes.  And more parts means a higher chance for something to eventually go wrong.

Are Modern Cars Less Reliable?

No… and yes… This may be the most competitive time in automotive history.  If you need any proof of that, just look at the ever increasing varieties of models amongst manufacturers.  One company makes a niche model like a fastback SUV, and everyone else has to follow suit (see: all German SUVs).  And while it may seem like a big, well… pissing contest, it’s actually a really good thing.  Most models in a manufacturer’s lineup are basically the same vehicle, with just some minor changes to the body. All of the electronic and mechanical bits underneath the skin are the same. That means, higher production volumes for engines and transmissions, etc, which typically equates to problems getting sorted out early on.

Even with this high volume approach to building cars, they are still incredibly complex machines.  Anyone remember the struggles of driving cars from the ’80s or ‘90s in the snow? The traction control was basically just a sensor that pumped the brakes–not much help if you weren’t using snow tires.  Now though, cars are self-monitoring almost every aspect of every component in them. Those components are monitoring things like wheel slip, yaw, torque, steering angle, and more, and they’re doing it 100’s of times a second.  A second!  And if one of the 10,000-plus components fail, it’s going to require work.  So, yes newer cars are more prone to periodic issues, but they also do so much more.  If you want to drive a 1992 Toyota Camry with roll-up windows and no A/C for the confidence that the car will never stop running, go for it.  But, just like my old Nokia phone, while it was indestructible, I’d still take the periodic issues with my iPhone XS  over the Nokia all day long–and yes, I have a warranty on my iPhone.

So, yes.  I 100% believe in the value of an extended warranty, but because not all warranties are the same, it’s important for any consumer to do their homework.  Granted, that’s not always the easiest thing to do, so we’ve tried to help as much as possible by being 100% transparent about the details of any policy we sell.  But rather than ask you to just trust us just because we say we’re honest and transparent, we absolutely encourage you to deep dive into our online reviews.  And not just the good ones, but the bad reviews too.  See what people say about the products we offer.  Because, while nobody can be perfect all the time, how they deal with an issue is a telling sign of who they really are.  At least that’s my take.

 

How to know if you are buying a good used vehicle?

How to know if you are buying a good used vehicle?

Do I need to know about cars to be safe?

If experience has taught me anything, it’s that I should NEVER work on my, or anyone’s, car.  While I know enough to perform most basic maintenance, like changing fluids and replacing brakes, I always end up with a catastrophic mess and an entire day just gone–longer if you count the anger management sessions which follow.

Mistakes aside, I’m glad I spent the time to make them, because it gave me the basic understanding of what to look for when shopping for a car.  And by basic understanding I mean that I now know how little I actually know about cars. Arrogance squashed!

What do I need to know?

Well, a lot of it comes down to being diligent in you car shopping process, and another component is luck–sometimes things can go wrong with no prior warning.  But, mostly it comes from trust. Yes, I realize trust is not something the used car industry is known for, which is where that due diligence comes in.

An important thing to understand is how complex modern vehicles have become.  Even simple Toyota Corollas and Honda Civics can be equipped with a mind-boggling array of options and technological innovations.  And since just about every component in a vehicle is computer controlled, replacing components–even minor ones–typically requires factory diagnostic software.  The days of simply swapping out the old with the new are long gone.

The growing complexity and abundance of vehicles means that specialized mechanics are needed to properly perform routine service.  But there’s only so many vehicles a technician can stay familiar with. This is why you don’t see people taking their classic and antique cars to new-car dealerships’ service centers.

But that same mentality also applies to vehicles which aren’t that old–young even.  New car dealerships seem like the safest place to buy a used car if it is the same brand, right?  Well, that’s debatable for a number of reasons. Most notably is that while a big dealer certainly has the capability to perform any type of service, the vast majority of their business is in-warranty work.  So, after a vehicle reaches its four to six year mark, the service center sees less and less of that model. And since manufacturers make fairly significant changes every four or so years, the technician’s familiarity with that vehicle can fade.

To make matters more complicated, most service issues aren’t as simple as plugging the car into a computer and getting a precise “replace this.”  Rather, diagnostic computers will show what sensors are being affected by whatever the actual issue is.

This is where specialty shops really shine.  When you focus on a large volume of a limited selection of vehicles, predicting potential issues and performing the proper maintenance becomes much more fluid and efficient.  When it comes to purchasing a used vehicle, I think this is a great place to start. 

What about getting a pre-sale inspection?

This is never a bad idea, however, there are a few factors to consider.  If you a taking a car from one dealership to be inspected at another (which sells the same cars), what’s the likelihood that the dealership doing the inspection is going to waste a potential chance at selling you a car.  What do they gain in giving the green light on a consumer buying from a competitor?

Again, this is where specialty shops come into play.  There are numerous niche service centers which don’t sell cars, and so have nothing to gain other than hoping to potentially earn you as a service customer.

So… What should I take away from this?

Car shopping is a struggle and it requires due-diligence.  At the end of the day, there are a tremendous amount of variables to consider when shopping for a preowned vehicle.  The best advice I can give is to be patient and do your research.  Read a dealership’s reviews, not just the star rating, but the content–both good and bad.  Hop on a forum and ask what, if any, issues others with the same car have had. And be willing to spend some time in the dealership and feel out the authenticity of the staff.

No company is perfect.  That includes us (gasp!).  But that doesn’t mean we don’t strive to be a great as we can.  Our view is not to smooth-talk our customers into a sweet deal for ourselves.  We are playing the long game.  We want to provides such an amazing experience and deals that we can earn your business again and again.  That’s not an achievable notion if we are setting our customers up for failure by selling bad cars or unreasonable rates and fees, or any of the countless other means which have created the negative image of this industry.